RETURN POLICY

Last updated May 5, 2022

 

This document was created in English and automatically translated.  In the case of discrepancies only the English version will be taken into consideration.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.


RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, please email customer service at client.services@oleant.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Oleant Lighting Atelier
Attn: Returns
RMA #
Törökbálint Ipartelep 0152/12 HRSZ, 23-as épületben
Törökbálint, Pest 2045
Hungary


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process 
your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.


EXCEPTIONS
The following items cannot be returned:
● Olala
● Tri
● Penta
● Custom designs
● Hex
● Eclipse
● Beam
● Cube
● Quad
● Infinity
● Stadium
● Other slim-line products
● Blass Nova
● Blass Revolution
● Olala Wall
● Beam Wall
● Bespoke products


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 

Please Note
● Sale items are FINAL SALE and cannot be returned.
● Returns must be sent in their original packaging


QUESTIONS
If you have any questions concerning our return policy, please contact us at:
client.services@oleant.com